Equipped with self-diagnostic electronics, the Rinnai gas heaters will cease operation and indicate a two-digit fault code on the display screen in the event of a malfunction. Please consult the accompanying table for potential causes and recommended solutions.
| Error Code | Probable Cause | Suggested Remedy |
|---|---|---|
| 00 | Mains power failure during operation | Press the ON/OFF button twice to reset heater. |
| 03 | Tilt switch activated | Ensure appliance is level & upright. Service required if repeated |
| 10 | Oxygen shortage | Clean filters. Ventilate room. Service required if repeated. |
| 11 | Ignition failure | Check gas supply is turned on, turn the heater OFF and then ON again. If the heater fails to ignite after 4 attempts a Service will be required. |
| 12 | Incomplete combustion | Check gas supply is turned on, turn the heater OFF and then ON again. If the heater fails to ignite after 4 attempts a Service will be required. |
| 13 | Combustion control faulty | Service required |
| 14 | Filter Blockage / Overheat | Clean filters. If error continues a service will be required. |
| 16 | Room overheat | Lower room temp to below 40°C. |
| 18 | Thermocouple output error | Lacking in gas supply or incorrect gas type or Service required. |
| 31 | Room temperature sensor faulty | Service required |
| 32 | Overheat temperature sensor faulty | Service required |
| 33 | Overheat temperature sensor faulty | Service required |
| 34 | Overheat temperature sensor faulty | Service required |
| 62 | Faulty fan motor | Service required |
| 70 | ON/OFF switch faulty | Service required |
| 71 | Solenoids faulty | Service required |
| 72 | Flame detection circuit fault | Service required |
| 73 | Communication error | Press the ON/OFF button twice to reset heater. Service required if repeated. |
Rheem and Paloma gas heaters may display error codes on their control panels, indicating issues with the unit. These codes can help diagnose the problem and determine the necessary repairs. Familiarizing yourself with the most common error codes can save time and money in resolving heating issues.
Please consult the accompanying table for potential causes and recommended solutions for Paloma & Rheem Gas Heaters.
| Code | Probable Cause | Suggest Remedy |
|---|---|---|
| 03 | Filter Damaged | Service Call |
| 05 | Air Filter is Abnormal | Clean air filters. Service call if repeated. |
| 11 | Ignition failure | Connect heater gas hose correctly. Check gas valve is fully open. Service call if repeated. |
| 12 | Flame failure | Clean air filter. Check gas valve is fully open. Open windows slightly or install ventilation points. Service call if repeated. |
| 14 | Thermo Switch Cut Off | Clean air filter. Remove obstruction. Service call if repeated. |
| 16 | Room Temperature Too High | Service call. |
| 22 | Anti-Tilt Switch Activated | Switch off heater and place on a flat surface. |
| 31 | Room Temperature Thermistor is Abnormal | Service call. |
| 33 | Overheat Thermistor is Abnormal | Service call. |
| 62 | Abnormal Fan Speed | Service call. |
| 71 | Gas Proportional Valve is Abnormal | Service call. |
| 72 | Thermocouple Circuit is Abnormal | Service call. |
| 73 | Gas Type Circuit is Abnormal | Service call. |
| 76 | Communication Error | Service call. |
| Problem | Probable Cause | Suggested Remedy |
|---|---|---|
| No ignition or difficult to ignite | Incorrect gas pressure / Faulty igniter / Faulty safety device / Insufficient ventilation | Service required |
| Burner goes out | Dirty thermocouple / Faulty safety device | Service required |
| Noisy ignition | Incorrect gas pressure | Service required |
| Burner does not glow properly | Incorrect gas pressure | Service required |
| Flame or sooting from burner | Incorrect gas pressure | Service required |
| Strange noises | Incorrect gas pressure | Service required |
| Problem | Probable Cause | Suggested Remedy |
|---|---|---|
| Heater won’t ignite | Gas filter blockage / Air in Hose | Service Required |
| Takes too long to warm the room | Gas filter blockage / Faulty Fan | Service Required |
| Smell of gas | Gas escape | Turn off gas. Service Required |
If your gas heater stops and shows an error code, don’t worry — gas heater error codes in Sydney are designed to keep your home safe. At Sydney Plumbing Hot Water & Gas, we see these codes as your system’s way of quickly detecting issues before they turn into major problems. When you understand what they mean, you can respond faster, prevent further damage, and keep your home warm and comfortable.
Today’s gas heaters have diagnostic capabilities. If a problem arises, the heater shuts down and displays a code to pinpoint the problem.
These codes help like you have a mechanic in the machine. It helps by showing you where the problem is, such as failure to ignite, overheat or insufficient airflow.
Each manufacturer may have their own gas heater error codes in Sydney, but most issues fit into the same categories. These are some of the most common:
Ignition & Flame Errors
Troubleshooting: Check the gas is on and re-ignite.
If it persists, call a service technician.
Oxygen & Ventilation Issues
Solution: Open windows/doors and change filters.
Overheating Problems
Solution: Clean filters and ensure airflow is not blocked.
Sensor & Component Faults
These typically require a service.
Fan & Motor Errors
Replacement or repairing of parts is needed
Communication & Control Errors
Restart could fix it, but if it happens again, it requires repair.
The main problems with gas heaters, with which they usually come down, are:
Safety systems will automatically shut the unit down when they detect a problem – to avoid damage or injury.
There are some checks you can do before contacting a technician:
When the gas heater error code in Sydney keeps blinking, turn off the heater immediately. Then you must contact a gas heater technician.
Many problems are simple to tackle. However, some are even critical and may require the expertise of a technician.
Call a technician if:
Gas appliances must only ever be repaired by a licensed professional – safety first.
Avoid faults by getting regular maintenance. It’s similar to servicing your car – regular maintenance stops it from breaking down.
Preventative steps:
This will help keep your heater running efficiently and prevent breakdowns.
Sydney Plumbing Hot Water can fix gas heater error codes in Sydney. Whether it be a faulty igniter or a broken sensor, our trained plumbers will come out to fix the issue. We get them back in running condition. Call now on 0402 487 444 or request a quote online!
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